What is the FESCO reference number?

Every FESCO connection has a permanent 14-digit reference number. It works like an ID card for your electricity meter — it never changes, no matter how many months pass or who pays the bill. This is the only number you need to check your FESCO bill online, so it is worth saving it in your phone.

Where exactly is it printed?

Take any old FESCO bill and look at the top section. You will see a box labelled "Reference No" with 14 digits, often printed in groups (like 12 34567 8901234). It is different from your meter number and customer ID, so make sure you copy the right one.

Step-by-step: checking your bill

1. Scroll to the bill checker at the top of this page.
2. Type all 14 digits — the box automatically ignores spaces and dashes.
3. Press "Check My Bill" and your latest bill appears with the payable amount, due date and units consumed.

Common mistakes to avoid

• Wrong digit: a single wrong number shows no result or someone else's bill. Double-check before submitting.
• Using the meter number: the meter number is not the reference number — it will not work.
• Checking too early: if the new bill has not been issued yet, wait 2–3 days and try again.

When do you need a duplicate bill?

The paper bill often arrives late, gets misplaced, or tears. A duplicate FESCO bill is needed for paying at bank counters, as address proof for bank accounts and offices, for rent agreements, and for keeping monthly records of a shop or business.

Downloading your bill as PDF

1. Check your bill using your 14-digit reference number.
2. When the bill opens, press Ctrl + P on computer (or the browser menu → Print on mobile).
3. In the printer options, choose "Save as PDF".
4. Save the file — name it something like "FESCO-July-2026" so it stays organised.

Printing a paper copy

Follow the same steps but select your printer instead of "Save as PDF". The printed duplicate carries the same details as the original — reference number, amount, due date and payment slip — and is accepted at all major banks including HBL, UBL, MCB, Allied and Meezan.

Is the duplicate bill valid?

Yes. The duplicate comes from the same official billing system, so the data is identical to the printed original. Banks and payment counters accept it without any issue.

How FESCO calculates your bill

FESCO does not charge a flat rate. Electricity is billed in slabs — the more units you consume in a month, the higher rate applies to the extra units. This is why using just a few more units can sometimes increase the bill noticeably: crossing into a new slab raises your rate.

Domestic slab structure

Exact rates are set by NEPRA and change from time to time, so always confirm the current tariff from your latest bill.

Protected vs unprotected consumers

• Protected: households that used under 200 units per month for the last 6 months continuously. They get lower rates and subsidies.
• Unprotected: if consumption crosses 200 units in even one month, the protected status is lost for the next 6 months, and higher rates apply.

Cooling — the biggest expense

1. Run the AC at 26°C: every degree lower adds roughly 6–8% to the AC's consumption. Use it with a ceiling fan for better cooling at a higher temperature.
2. Service the AC before summer: a dirty filter or low gas makes the compressor run longer for the same cooling.
3. Prefer inverter ACs: they consume noticeably less than old non-inverter units over a full summer.

Lighting and appliances

4. Switch to LED bulbs: a 12W LED gives the same light as an old 100W bulb.
5. Iron clothes in one session: the iron is one of the heaviest appliances — heating it repeatedly wastes units.
6. Unplug standby devices: TVs, chargers and dispensers keep drawing power even when "off".
7. Run the washing machine with full loads instead of several small ones.

Smart habits

8. Watch your slab: check units mid-month by reading the meter — if you are close to 200, control usage in the remaining days.
9. Use timers for water motors: a forgotten motor running overnight can add hundreds of rupees.
10. Consider solar for heavy users: if your bill stays high year-round, even a small solar setup with net metering reduces the bill significantly over time.

Who can apply?

Any property owner (or tenant with the owner's consent) in FESCO's region can apply for a new domestic, commercial, industrial or agricultural connection.

Required documents

• Copy of your CNIC
• Proof of ownership (registry, allotment letter) or rent agreement with owner's CNIC
• A copy of a neighbour's recent bill (to identify the area's transformer)
• Attested application form (available at the sub-division office or online)

The process

1. Apply online through the ENC (Electricity New Connection) portal or at your nearest FESCO sub-division office.
2. FESCO conducts a site survey to confirm the load and distance from the pole.
3. A demand notice is issued — pay the mentioned fee at the designated bank.
4. After payment verification, the meter is installed and your connection is activated.

How long does it take?

Simple domestic connections are usually completed within a few weeks after the demand notice payment. Commercial and industrial connections take longer due to load approval. Keep your demand notice receipt safe — it is your proof at every stage.

Step 1 — Collect the facts first

Before complaining, open your bill and note: the current reading, previous reading, units billed, and your actual meter reading today. A complaint with exact numbers gets resolved much faster than "my bill is too high".

Step 2 — Contact FESCO

• Helpline 118: call from any network for billing complaints, outages and general queries.
• Sub-division office: for wrong meter readings, visit with your bill and a photo of your current meter reading. Ask for a written complaint number.

Step 3 — If the issue is not resolved

• Escalate to the Revenue Officer (RO) or XEN of your division with your complaint number.
• File a complaint on the PITC CCMS portal or the Pakistan Citizen Portal app — these create a tracked record that offices must respond to.

Common complaints and quick fixes